Reaching out to WhatsApp help is getting simpler now with a brand new built-in choice allowing you to get responses from a help agent immediately in a WhatsApp chat.
Table of Content
WhatsApp launches in-app support
In accordance with WABetaInfo, the Meta-owned messaging service has been testing this function with a small fraction of its person base since no less than March 2021. The function then disappeared solely to resurface in model 2.21.7.3, which is now reside on App Retailer. You might not see this function even in case you replace your copy of WhatsApp for iPhone to model 2.21.7.3 as a result of WhatsApp usually releases new options in phases.
You possibly can select whether or not to obtain responses from a WhatsApp agent by way of e-mail or by means of a WhatsApp chat. To guard your privateness, WhatsApp help chats are all the time marked with a inexperienced verified checkmark. In the event you get a response from an individual that doesn’t have a inexperienced verified checkmark, this isn’t a WhatsApp help agent that’s contacting you.
Find out how to contact WhatsApp help from throughout the app
Each time you attain out to WhatsApp utilizing a built-in choice, you may select whether or not to obtain responses by way of e-mail or in a WhatsApp chat.
- In WhatsApp for iPhone, hit “Settings” on the backside
- Select “Assist” from the basis checklist
- Choose the choice labeled “Contact Us”
- Kind out your message, then select “Subsequent” to proceed
Earlier than you ship away your help question, you may elect to obtain any responses by way of e-mail as a substitute of a WhatsApp chat, which is the default choice. To take action, hit the hyperlink “Ship by way of E mail”. Moreover, slide the change labeled “Embody Machine Data” to the ON place to assist WhatsApp unravel the difficulty you’re having by analyzing crash and utilization logs.
Different info could also be shared whenever you use this selection, together with your cell phone quantity, whether or not you’re related to the community by way of a 3G, LTE, 4G or 5G service, or a Wi-Fi community. Sending this info is totally non-obligatory.