android app store review

Now that we all know what scores and evaluations are and the significance of managing them, it’s time to discover ways to enhance them. Listed below are the 14 finest tricks to keep in mind.


Table of Content

1. Intention to alter damaging score and evaluations

Whenever you get a damaging assessment, it isn’t the tip of the world but for you. In truth, you are able to do one thing to persuade customers to show their damaging feedback into constructive ones.

Right here’s how.

Responding to your person may be completed within the App Store Join web page. One of the best factor about that is that each time you reply to your customers, they may get a notification. So, if you’ll be able to deal with their concern and remedy them, your person can change their preliminary remark based mostly on the motion you took.

This can be a nice alternative so that you can convert irate customers into glad customers. When that occurs, they might even change their thoughts and offer you a greater score and evaluations.

Within the App Store Connect, you may also replace your response. The newest model of your response can be displayed as an alternative of the previous one.

2. Reply evaluations correctly

It’s not sufficient to simply give any response, however you might want to give a correct response.

What this implies is that your response needs to be clear and concise. Cease beating across the bush. Immediately deal with your person’s situation and supply instant options.

Right here’s an instance from the OK Live app. A person gave them a 1-star score. Right here’s the suggestions from a person title jgsffgv:

I feel this can be a fluctuate dangerous app as a result of individuals preserve saying inappropriate issues which can be scaring us and that isn’t okay. There are such a lot of individuals which can be scaring us and I feel that isn’t okay. I feel this app might of been a great app however I feel you ruined it and that’s simply not okay. And there are such a lot of folks that we needed to block. Over all this isn’t a great app.

Now, that’s not good suggestions, however it’s a good alternative for Okay Dwell to provide extra particulars about their app. Right here’s their response:

Howdy! We’re towards distribution of any inappropriate content material on our app. You possibly can assist us to struggle that. Should you detect any violations, please contact us by way of e-mail at and report them. 

Not all suggestions OK Dwell acquired are dangerous. There are additionally good. Discover how they responded:

Rylan135 remark:

I’ve met many new associates on OK Dwell. The individuals are good and make me really feel like a member of the neighborhood. Everyone seems to be allowed to xpress their skills. Typically individuals act inappropriate nevertheless it doesn’t occur rather a lot. They act that manner then go. I feel that is one of the best app ever and I price it 5 stars. I just like the karaoke to.

OK Dwell Buyer Assist Workforce response:

Howdy and thanks on your suggestions! In case you have any solutions or remarks on how our app may be improved, please share them. We want you a pleasing time on our app. 

Bear in mind to be respectful {and professional} in your responses. Don’t embrace advertising and marketing languages, private data, and spammy feedback. Keep away from arguing, as an alternative, be courteous and affected person as a lot as potential.

Attempt to be pleasant and use a tone that represents your general model. Personalize your assessment response as a lot as potential and keep away from utilizing canned or templated spiel.

If potential, use their title when addressing them. This manner, your person would really feel that you’re not merely treating them like some type of a faceless commodity, however moderately you see your person as an actual human being who wants your consideration.

3. Prioritize your most pressing customers

Now, there are occasions when you possibly can’t sustain with the various evaluations you obtain. On this case, prioritize customers who’ve given you the bottom suggestions and people evaluations which have one thing to do along with your app’s efficiency. Constructive evaluations can wait, however don’t ignore them altogether. What we’re saying right here is study to prioritize and attend to essentially the most pressing concern.

After getting launched a brand new app replace, be certain that to inform customers you have got mounted the problem they’ve raised. Once more, this can be a nice technique to persuade customers to alter their given app Store score and evaluations and let different customers see that you’re certainly involved for all of your customers it doesn’t matter what their situation could also be.

Lastly, reply to your customers as quickly as potential. This manner, you get to speak to your customers when they’re most engaged. If you wish to get notified each time you get a assessment, you are able to do so by establishing e-mail alerts within the App Store Join after which go to the Customers and Roles part.